A couple weeks ago I made a “soft switch” to Windows 7, installing it on a second partition and leaving Vista running on the first partition (you know in case everything didn’t go exactly right). I anticipated I could work through compatibility issues and still have my original working system to fall back on in crisis situation. Most everything went smoothly in terms of installation and compatibility, except for my HP Photosmart C4580 inkjet printer.
The printer installed but I could not print wireless, and connecting via USB cable did not alleviate the problem. I upgraded the software and drivers, which resulted in the ability to print a test page, but when printing from an application the job did not appear to even go to the print queue (queue showed 0 pending docs). Hours of online search and reinstalling drivers yielded no success, and the perception that a lot of HP owners are dealing with this issue with no resolution. I finally resorted to HP tech chat and last night came to a temporary workable solution.
Here are the steps given to me that resulted in the ability to finally print, albeit with limited capability. The reason is the print driver is a basic driver that offers only limited functionality, but it does allow the printer to work. Note that I have the printer connected to my computer through a USB connection, and I have not tested it in wireless mode. In Windows 7 follow these steps.
- Verify that the All-in-One is connected to the computer via USB cable.
- Go to Start >>Devices & Printers
- Click on Add a Printer icon. Click Next
- If a message asks Local or Network, choose Local, then click Next
- Choose USB001 as the port, then click Next
- In the Manufacturers list choose HP
- In the printer list, choose the HP Deskjet 990c printer, then click Next. If you don’t find 990c, then select “Windows Update” in the same dialog box. It will re-populate the list. (I had to re-populate the list and it took a 5-6 minutes)
- The printer name should be listed as HP Deskjet 990C printer. Select Next.
- If you receive an option to share the printer, select NO.
- Click YES on Do you want your Windows based programs to use this printer as your default printer? Then click Next.
- Click NO when it asks, Would you list to print a test page (recommended). Then click Finish.
At this point you should be able to go to any application and print successfully. I noticed there were far fewer options for paper size and printing photos (remember it is a basic printer driver). I intend to follow these steps and try some of the other drivers available that more closely match my printer model. My hope is I will find a working driver that gives me more printing options and versatility. I will post an update if I am successful.